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Issue with "cinematic" videos created by android phone #9581
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Can you help attach a sample video to this issue so we can reproduce? |
Here's one, I had to edit out the gps metadata so hopefully that doesn't impact testing. zipped in case github does any processing to it. |
@MelanieTanaka I attempted to replicate your issue with the latest immich server and app. I'm able to upload that video and then view from my mobile devices. But I does take 10-20 seconds for the video to play again on another device (which I think is a performance issue for some video codecs in general). Also I'm having trouble playing the video on the web app instead. |
@justin13888 in the web view of photos timeline (/photos) does the video show a red exclamation in a circle in the top right? Your web view behavior is identical to mine except that instead of the error message mine is just an infinite loading (spinning circle). I don't have a second mobile device to be able to test playback there. Every time I hover over the thumbnail for the video in web view I get the error message shown in my docker logs in my original post above, if you're running from docker is it the same for you as well? |
Just to make sure it's not a glitch, have you tried deleting and uploading back to immich cinematic videos to verify it's replicatable at least on your setup? I'm using Docker and the latest v1.105.x builds. About the error message in my screenshot earlier, there are a few other types of photos which also is unviewable for me. I'll have to find a chance later to isolate those formats. |
Yes I've uploaded manually the same video multiple times as well as created new ones and allow them to upload automatically from the mobile app. Also upgraded to v1.105.1 yesterday and redid tests, identical behavior to my original post. I noticed the ones from google takeout service that I downloaded to then import to immich by command line with "immich-go" do not have this problem. It seems google photos has done some processing to the file when storing it on their servers that eliminated the incompatibility of the format/codec or something. |
The bug
I have issues with videos created by an android phone: Pixel 4, official google camera app shipped with the phone.
video settings: on video mode I select "cinematic pan" under "video stabilization".
My immich mobile app auto-uploads to the server.
Regular videos that do not have this option selected play fine on the web browser immich app.
Videos with "cinematic pan" seem to not upload correctly via the mobile app (on web browser they have a red cicrle with ! in the top right corner in gallery view, clicking the video thumbnail results in infinite loading animation).
If I transfer the video file to my PC via USB cable then drag & drop into the immich web app for manual upload, video playback is fine and this issue does not occur.
The OS that Immich Server is running on
debian 12.5 + docker
Version of Immich Server
v1.103.1
Version of Immich Mobile App
v1.105.0
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Relevant log output
Additional information
No response
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